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CAMP ZAGREB — CASE STUDY
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SWEN Property Management System (PMS) is designed to transform the way campsites operate, simplifying processes and boosting profitability.
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Different accommodation types
SWEN PMS enables you to manage various types of accommodations from one platform, including pitches, mobile homes, glamping tents, and rooms.Additionally, the creation of various types of subcategories is enabled, with the goal of easy organization and optimal capacity utilization, regardless of the type of accommodation.
Easy data and guest management
Managing a campsite involves handling large amounts of data, from pricing and discounts to services, taxes, and guest preferences. SWEN PMS simplifies this process by offering comprehensive tools for managing data. Additionally, the system supports multiple languages, making it easier to handle international guests. SWEN PMS also offers a robust guest management system, allowing you to maintain a detailed guest book and track visitor preferences and history.
Group reservations
SWEN makes managing group reservations simple and flexible. You can book all the accommodation units your guest needs at once, with easy adjustments for the number of guests and other details. If changes are needed later, the system allows quick modifications without any hassle. Group reservations are designed to streamline front desk operations and provide guests with a personalized service. This approach saves time and ensures a smooth experience for everyone.
Pricing and deposit management
With SWEN PMS, managing prices and rate plans becomes straightforward, allowing quick adjustments based on demand and seasonality to ensure maximum occupancy and profitability. The system also makes it easy to set up and manage deposits, issue invoices, and track payments directly within the platform, streamlining financial management and ensuring accuracy.
POS integration and payment automation
SWEN integrates with POS systems to simplify on-site expense management and payment processing. Whether it’s for meals, activities, or additional services, all guest expenses are recorded in the system, ensuring a smooth and frictionless checkout process. Automated billing and fiscalization ensure that all charges are accurately calculated and reported, reducing errors and saving time.
Calendar and reservations
SWEN’s advanced calendar provides complete visibility into your occupancy, with the ability to easily rotate bookings and guests. In addition to the main calendar, SWEN offers two supplementary calendars: one for long-term rentals (seasonal) and another for tracking additional services such as baby equipment or extra beds that are available in limited quantities.
Booking through SWEN is fast and easy, and it allows much better communication with guests compared to previous years. No complaints so far!
CAMP ZAGREB — CASE STUDY
Communication and activity history tracking
Activity history tracking ensures you always have a clear overview of all actions related to a specific booking, providing transparency and total control. SWEN also enables direct communication with guests, eliminating the need for third-party e-mail tools. The system supports communication through OTA channels like Booking.com and Airbnb, centralizing all guest correspondence.
SWEN messages
With SWEN Messages, communicating with guests has never been easier! All messages are centralized and automatically sorted – reservations, stays, unread messages, or even messages from sales channels like Booking.com. There are also filters for quick searches and the option to add tags to stay organized — you can reply directly from the inbox, add templates or attachments, and easily link messages to reservations. With the new version, managing messages has become even more intuitive and user-friendly!
Check-in and guest registration
Integration with the document scanner enables guest check-in within 10 seconds, eliminating the need for manual entry. SWEN automatically connects to the eVisitor system, ensuring guest registration complies with legal requirements. Additionally, integration with barrier systems reduces the need for manual lifting when vehicles arrive, allowing guests seamless entry and exit from the campsite during their stay.
Integrations with gastro and accounting systems
SWEN connects with various accounting systems (Virga, Jupiter, Task, etc.), eliminating the need for manual invoice submission. The campsite's chart of accounts is uploaded into SWEN, and invoice items are automatically allocated to the correct account.
SWEN also provides detailed accounting reports, such as Cashier Reports, Sales Journals, Outgoing Invoice Books, and Advance Payment Books. Additionally, SWEN integrates with various Gastro systems (Remaris, Config, etc.), allowing the calculation and billing of all guest expenses during checkout.
Real-time business analysis
For management and operational teams, SWEN PMS offers real-time business analysis, providing valuable insights to support strategic decision-making. The system delivers reports tailored to different departments, such as housekeeping and hospitality, ensuring that each team has the information they need to succeed.
SWEN PMS enables management and operational teams to track business performance in real-time, providing key insights for making pricing decisions and comparing with previous periods and offering personalized reporting for owners. The system delivers reports tailored to different departments, such as housekeeping and hospitality, ensuring that each team has the necessary and timely information.
List of reports:
- Cash report, Sales journal, Outgoing invoices book, Advance payment book
- Management reports and real-time business analysis for the sales department and property management
- Housekeeping reports
Housekeeping and maintenance
Housekeeping and maintenance tasks are fully integrated within SWEN. Tasks are automatically generated based on the reservation calendar, and two-way communication allows staff to update task statuses in real time, ensuring nothing is overlooked.
Long-term rental agreements
SWEN simplifies long-term rental agreements by enabling automatic contract generation and maintaining a dedicated rental calendar. This functionality ensures that everything is organized and easily accessible, facilitating the management of long-term leases.
SWEN Property Management System is more than just a management tool — it's a comprehensive solution that transforms your business, making it more efficient, profitable, and easier to manage.
Ready to revolutionize your campsite operations? Contact us today to learn more about how SWEN can enhance your business and provide your guests with an unforgettable experience.
We’d be happy to show you everything our system can offer and how SWEN can transform your operations!
Embrace the future of frictionless hospitality with SWEN and transform your business today!
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