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CAMP ZAGREB — CASE STUDY
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Efficient guest check-in is a game-changer for campsites, and with SWEN’s integrated scanner, the process is faster and smoother than ever.
Here's how it works: the scanner, directly integrated into the SWEN software, quickly captures and processes all necessary guest information from guest documents like IDs or passports. This streamlined approach reduces waiting times and minimizes manual data entry errors, ensuring a seamless and pleasant experience for both guests and staff.
Imagine welcoming your guests and having them checked in at the reception in just 15 seconds!
1. Speed and efficiencyThe 15-second check-in process drastically cuts down on waiting times, which is particularly beneficial during peak seasons when the campsite is bustling with activity. Swift check-ins mean guests can start enjoying their vacation sooner, and staff can handle more check-ins in less time. SWEN also enables automatic data entry of guest records into the e-Visitor system, reducing errors and saving time.
2. Upselling opportunities
After delivering a seamless check-in experience, there are numerous upselling opportunities available for guests. Offer them engaging options such as visiting the camp's bars or restaurants, or booking exciting activities like kayaking or guided tours. With SWEN, you can maximize potential revenue streams from guests by tapping into these additional services.
3. Accuracy and reliability Manual data entry is prone to errors, which can lead to complications later on. The integrated scanner in SWEN ensures that guest information is accurately captured and recorded, reducing the likelihood of mistakes and enhancing the reliability of your records.
4. Streamlined operations By automating the check-in process, your staff can focus on other important tasks, such as assisting guests with inquiries, maintaining the site, and ensuring that all facilities are running smoothly. This operational efficiency contributes to a better overall experience for your guests.
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Since we are always on-site in campsites, we understand how stressful it can be during the peak season when a line of 50 guests waits in the heat to check-in. That's why we focused on developing a fast check-in process that allows a guest to be registered within 15 seconds. This way, we eliminate queues in front of the reception and ensure an excellent first impression for guests.
CAMP ZAGREB — CASE STUDY
The 15-second check-in is just one of the many features that make SWEN an indispensable tool for modern campsite management. SWEN’s comprehensive system includes:
• Property Management System (PMS) — streamline all aspects of campsite operations, from reservations and guest communication to billing and housekeeping.
• Channel Manager — manage and synchronize your listings across various online booking platforms to maximize occupancy and avoid overbooking.
• Booking Engine — enables direct bookings through your website, offering a user-friendly interface for guests and reducing dependency on third-party platforms.
• Guest Communication — communicate directly with guests through the system, enhancing the guest experience with timely and effective communication.
• Finance & Reports — manage financial operations within the system, ensuring accurate billing and financial tracking without the need for external invoicing systems.
By integrating these features, SWEN transforms campsite management, providing a seamless and efficient experience for both staff and guests.
Ready to revolutionize your campsite operations? Contact us today to learn more about how SWEN can enhance your business and provide your guests with an unforgettable experience.
We’d be happy to show you everything our system can offer and how SWEN can transform your operations!
Embrace the future of frictionless hospitality with SWEN and transform your business today!
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